The End of Cable? (sniff, sniff)
A few months ago I documented an infuriating experience I had with Comcast for what should have been a simple fix (i.e., replacing a broken router). Despite the fact that a friend of mine who I hadn’t heard from in over half a year proactively reached out to me to mock my essay, I stand by it, and now Joel Stein of TIME Magazine does too, at least tacitly.
In this week’s TIME, Stein discusses his attempt to transfer his cable service to a new address, but apparently Time Warner shares Comcast’s penchant for ineptness and stupidity. After several phone calls with no resolution, Stein decided to cut the cord and discontinue cable altogether. My blog may not have much of an impact on the cable industry, but Time Warner can’t exactly be thrilled with Stein declaring,“…I really, really, really hate Time Warner Cable.” He certainly isn’t alone.
When Blockbuster went belly-up a few years back, I said to a friend of mine, “Well, I guess that’s what happens when your business model is built on treating customers like three year-old felons.” Cable companies could learn a thing or two from the likes of Blockbuster. My family hasn’t had cable TV in over 14 years, and it’s becoming less of a sacrifice with each passing year of added streaming content through Amazon, Netlfix, and the like. And now, poor customer service is jeopardizing our decision to use Comcast for Internet and phone service.
It may only be a matter of time before cable compaies take the dive, and when it does, it couldn’t happen to a nicer bunch fo guys. Except possibly the U.S. Senate and House of Representatives.